Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If possible it must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer before contacting us.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will process the email, if there are any issues we will contact you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gorjessjewellery.com
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at sales@gorjessjewellery.com and we will provide you with the postal information.
Shipping
To return your product, you should contact us to arrange where to ship the return.
You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty upon arrival with you.
If you are shipping an item to us you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item so please keep proof of postage.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If possible it must also be in the original packaging.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer before contacting us.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will process the email, if there are any issues we will contact you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gorjessjewellery.com
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at sales@gorjessjewellery.com and we will provide you with the postal information.
Shipping
To return your product, you should contact us to arrange where to ship the return.
You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty upon arrival with you.
If you are shipping an item to us you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item so please keep proof of postage.